Business Technical Support
End user computer support for your technology, applications, and business
Managed IT
Our team is here when your business needs us.
We use proven IT Service Management (ITSM) practices to run your support the right way. That means every request follows a clear process, every response is consistent, and every part of your IT operations is handled with intention, not guesswork.
We monitor our service levels constantly to make sure we are meeting the standards outlined in our Service Level Agreement (SLA). You'll always know how we're performing—and so will we.
When your infrastructure needs an update or change, it goes through our Internal Change Control Board (CCB). This review team evaluates the impact, timing, and risks before anything is sent to you for approval.
Every request, change, and interaction is tracked and reviewed giving you a support experience that's transparent, accountable, and built to improve over time.
Why do we track every metric?
So, you don't have to. You focus on running the business. We'll handle the paperwork, proof, and the "can you send me that?" moments.
Audits, regulators, insurance reviews—whatever pops up, the data is already waiting in your customer portal. No panic. No digging. No drama.
Where Virtumarc Shows Up
Multi-Site + Office End User Support
Remote connectivity and support for multiple locations.
Cloud Service Support
Support for software as a Service (SaaS) like Office 365 and Google Workspace; Infrastructure as a Service (IaaS) like Azure or Private Cloud.
Network Infrastructure
Single + Multi-site uptime and data connectivity monitoring, infrastructure patching and performance testing with network segmentation + segregation for advanced security (ZT).
Mobile Device Management
Company-owned and BYOD device security management for keeping company data secure on Windows, Mac, iOS, and Android.
Compliance Management
Full lifecycle tracking of your organization's IT posture along with the maintenance of your systems.
Business Continuity Solutions
Off-site data backup services, onsite disaster recovery planning, and business continuity solutions for workforce communications (VoIP).
